Privacy Policy

Privacy Policy

Effective Date: May 16, 2018

We at Expert Complete Property Maintenance Ltd value the privacy of visitors to our website and individuals whose personal information we receive through the use of form submissions and other related services. This privacy policy explains how we collect personal information on our website, and how we use and disclose that personal information. This privacy policy also describes our collection and use of personal information on behalf of our customers who subscribe to our website and related services.

By providing your personal information to our website, you consent to the information handling practices described in this privacy policy. We encourage you to read the section titled “Your Choices” below to understand the choices you have with regard to your personal information.

1. Websites Covered
This privacy policy covers the information practices of websites that link to this privacy policy, including, but not limited to, www.ecpm.org.uk. The Expert Complete Property Maintenance Ltd web site may contain links to websites operated by third parties. Expert Complete Property Maintenance Ltd is not responsible for the privacy practices or the content of such other websites. We encourage you to learn about such third parties’ privacy and security policies before providing them with personal information.

2. Information We Collect
We collect the following data about users: (1) information that you voluntarily submit to us (“User-Supplied Information”); (2) technical data automatically collected from all visitors to the Expert Complete Property Maintenance Ltd Website (described below under “Passive Data Collection”); and (3) information we collect through our Services.

User-Supplied Information. We may collect user-supplied information when you choose to provide us with your Personal information via the Expert Complete Property Maintenance Ltd Website, including when you send us an email asking a question, register to attend an event, submit a form to receive marketing materials or email newsletters.

Passive Data Collection. Like most web-based services, we automatically receive and record information in on our server logs from your browser when you use the Expert Complete Property Maintenance Ltd Website. We may use a variety of methods, including “cookies”, to collect this information. We use both session and persistent cookies. The information that we may collect with these automated methods may include, for example, your IP address, cookie information, a unique device or user ID, browser type, system type, the content and pages that you access on the Expert Complete Property Maintenance Ltd Website, the frequency and duration of your visits to the Expert Complete Property Maintenance Ltd Website, and the “referring URL” (i.e., the page from which you navigated to the Expert Complete Property Maintenance Ltd Website).

We may also use cookies on the Expert Complete Property Maintenance Ltd Website to store session validators on your hard drive. If we directly combine any information gathered through passive means with Personal Information, we treat the combined information as Personal information under this Privacy Policy. Otherwise, we use information collected by passive means in aggregated forms.

For additional information about the technologies that we use and how they operate, please see our Cookie Policy below.

 3. Use of Collected Information

We use personal information to establish and enhance our relationship with you. We may use personal information to operate, provide, improve, and maintain the Expert Complete Property Maintenance Ltd Website; to prevent abusive and fraudulent use of the Expert Complete Property Maintenance Ltd Websites; to personalize and display content on the Expert Complete Property Maintenance Ltd Website; where permitted by applicable law, to send you information, including via email, about our products and Services in which we believe you may be interested; to respond to your inquiries and for other customer service purposes; and for other administrative and internal business purposes.

We may use your e-mail address, including any email address provided at www.ecpm.org.uk or through the Expert Complete Property Maintenance Ltd Website as set forth in the “Communications and Unsolicited Marketing Communications” section.

On the Expert Complete Property Maintenance Ltd Website, we may use passively collected data to: (a) remember your information so that you will not have to re-enter it during your visit or the next time you visit the Expert Complete Property Maintenance Ltd Website; and (b) monitor aggregate website usage metrics such as total number of visitors and pages viewed.

4. Disclosure of Collected Information
We do not sell or rent email addresses and other personal information that we collect directly through the Expert Complete Property Maintenance Ltd Website. Please be aware, however, that any information that you voluntarily choose to display on any publicly available portion of the Website, or on any Service, becomes publicly available and may be collected and used by us or others without restriction.

5. Your Choices

On the Expert Complete Property Maintenance Ltd Website

You may, as a visitor to our website, choose not to provide us with personal information. You may also, at any time, access your personal information to update, correct, or delete certain personal information about you by contacting us at info@ecpm.org.uk or in the “Contact Us” section. You also have the right to obtain from Expert Complete Property Maintenance Ltd. the erasure of personal data about you in accordance with applicable data privacy laws. You may exercise your rights with the following requests:

Exercise Your Rights

Request to be removed:

Request Access to your data:

Submit a complaint:

Request rectification:

Please note any requests for the above should be made in writing through our contact page.

In addition you may decide not to opt–in, either when you first provide Expert Complete Property Maintenance Ltd with any personal information, to receive marketing information from Expert Complete Property Maintenance Ltd about products and Services (including our products and Services and those of third parties). See also Section 6, “Communications and Unsolicited Marketing Communications”, for additional information regarding changing your preferences or opting out of receiving marketing information.

Please be aware that even if you update or remove personal information that you have provided to us, your personal information may be retained in our backup files and archives for a reasonable period of time for legal purposes.

6. Communications and Unsolicited Marketing Communications
If you opted in to receive communications from us, including through info@ecpm.org.uk, we may send you administrative messages and updates regarding your account, updates regarding the Expert Complete Property Maintenance Ltd Website, and, where permitted by applicable law, information regarding our offer, products and Services, including, without, limitation, through social media updates or by email. If you no longer want to receive commercial email messages, you may indicate your preferences regarding commercial email messages by taking the steps described in such messages. Also, you may indicate your preferences regarding commercial email messages and postal mail messages by contacting us using the information in the “Contact Us” section below.

7. International Users
The Expert Complete Property Maintenance Ltd Website is hosted in the United Kingdom, and we may use service providers elsewhere to process personal information on our behalf (such as google). If you use the Expert Complete Property Maintenance Ltd Website outside the U.K., please note that your personal data may be transferred outside of your home jurisdiction to the U.K. Some of these jurisdictions, do not have equivalent data protection laws as the European Union and other jurisdictions. By using our Websites, you are agreeing that your personal data may be transferred to the U.K, as explained in this Section.

Complaints and Dispute Resolution. E.U. and Swiss individuals who have questions or complaints about how we process their personal information may contact us at info@ecpm.org.uk. We will work to resolve your issue and respond no later than 45 days of receipt.

8. Security
The security of your information is important to us, including, but not limited to, the personal information collected via the Expert Complete Property Maintenance Ltd Website and Services. We use reasonable security measures to protect against the loss, misuse, and alteration of Personal information under our control, both during the transmission and once we receive it. This includes, but is not limited to, the use of firewalls and encryption.

Although we make good faith efforts to maintain the security of such personal information, no method of transmission over the Internet or method of electronic storage, is 100% secure and we cannot guarantee that it will remain free from unauthorized access, use, disclosure, or alteration. Further, while we work hard to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent “hackers” or other unauthorized persons from illegally accessing or obtaining this information.

If we learn of a security breach involving your personal information, we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Expert Complete Property Maintenance Ltd Website or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Expert Complete Property Maintenance Ltd Website. If a security systems breach occurs, we may post a notice on our homepage (www.ecpm.org.uk) or elsewhere on the Expert Complete Property Maintenance Ltd Website and may send an email to you at the email address you have provided to us. Depending on where you live, you may have a legal right to receive notice of a security breach, involving your personal information, in writing.

9. Children
Article 8 of the GDPR protects the online privacy of children no younger than 13 years of age (16 being preferable). Expert Complete Property Maintenance Ltd’s Websites are not directed toward individuals under the age of thirteen (13), and we request that such individuals do not provide personally identifying information through our websites. Additionally, we do not knowingly collect or maintain personal information from anyone under the age of 13, unless or except as permitted by law. If we learn that personal information has been collected from a user under 13 years of age on or through the Expert Complete Property Maintenance Ltd Website, then we will take the appropriate steps to cause this information to be deleted. If you are the parent or legal guardian of a child under 13 who has registered on the Expert Complete Property Maintenance Ltd Website or you believe has otherwise provided personal information to Expert Complete Property Maintenance Ltd, please contact Expert Complete Property Maintenance Ltd at info@ecpm.org.uk to have that child’s account terminated and information deleted.

10. Analytics
In addition, we use Google Analytics to analyse our users’ use of the Expert Complete Property Maintenance Ltd Website. Google Analytics provides us with aggregated data in order to help us make informed business decisions. Ultimately, Google, as a third party, controls information collected through Google Analytics and you should check and be comfortable with its privacy practices prior to using the Expert Complete Property Maintenance Ltd Website. You may review information about Google’s privacy practices with respect to Google Analytics at http://www.google.com/analytics/learn/privacy.html.

11. Updates to This Privacy Policy
We may occasionally update this privacy policy. If we do, we will change the “effective date” at the top of the privacy policy. Before making any update that would make this privacy policy materially less restrictive in our use or disclosure of personal information collected prior to the update, we will provide prior notice of the update by posting notice on our website at the top or bottom of the then-current privacy policy.

We encourage you to periodically review this privacy policy to stay informed about our collection, use, and disclosure of personal information. Your continued use of our website constitutes your agreement to our then-current privacy policy.

12. Contact Us
If you have questions about this privacy policy, you may contact us at info@ecpm.org.uk.

Cookie Policy

Like most web based services, Expert Complete Property Maintenance Ltd Ltd. may automatically receive and record information when you use the Expert Complete Property Maintenance Ltd Website and Services. We may use a variety of methods, including “cookies”, to collect this information.

This Cookie Policy aims to inform you about our use of such cookies, but does not govern the use of the Expert Complete Property Maintenance Ltd Website nor the processing of Personal Information on the Expert Complete Property Maintenance Ltd Website. The Cookie Policy should therefore be read in conjunction with our Privacy Policy and the Expert Complete Property Maintenance Ltd Terms of Service. Any capitalized terms in this Cookie Policy are defined in the Privacy Policy or, in lack thereof, in the Terms of Service.

1. Cookies and Other Automated Means of Passive Data Collection

In this Cookie Policy, cookies and other automated means (e.g. web beacons) will be jointly referred to as ‘Cookies’ throughout this policy, except as set forth in this section.

This section provides more information about some of those technologies and how they work.

Cookies.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Most major websites use cookies. Because the browser provides this cookie information to the website at each visit, cookies serve as a sort of label that allows a website to “recognize” a browser when it returns to the website.

Cookies store information about your activities on a website or other platform. For example, cookies can store your session information for easy sign-in to a website or other platform you have previously visited. They enable us to make your use of the Expert Complete Property Maintenance Ltd Website and Services more enjoyable and to improve the functionality of the Service.

Clear GIFs.

Clear GIFs (also known as web beacons) are used in combination with cookies to help website operators understand how visitors interact with their websites. A clear GIF is typically a transparent graphic image (usually 1 pixel x 1 pixel) that is placed on a website. The use of a clear GIF allows the website to measure the actions of the visitor opening the page that contains the clear GIF. It makes it easier to follow and record the activities of a recognized browser, such as the path of pages visited at a website.

Clear GIFs, which can be embedded in web pages, videos, or emails, can allow a web server to read certain types of information from your browser, check whether you have viewed a particular web page or email message, and determine, among other things, the time and date on which you viewed the Clear GIF, the IP address of your computer, and the URL of the web page from which the Clear GIF was viewed.

For more information about cookies and web beacons, please visit http://www.allaboutcookies.org/cookies/.

2. What Information Do We Passively Collect?

The information that we may collect with these automated methods may include, for example, your IP address, cookie information, a unique device or user ID, browser type, system type, the content and pages that you access on the Expert Complete Property Maintenance Ltd Website or Services, the frequency and duration of your visits to the Expert Complete Property Maintenance Ltd Website or Services, and the “referring URL” (i.e., the page from which you navigated to the Expert Complete Property Maintenance Ltd Website). We may also use cookies on the Expert Complete Property Maintenance Ltd Website and Services to store session validators on your hard drive.

If we directly combine any information gathered through passive means with Personal Information, we treat the combined information as Personal Information under our Privacy Policy. Otherwise, we use information collected by passive means in aggregated forms.

3. How Do We Use Passively Collected Data?

A. On the Expert Complete Property Maintenance Ltd Website

On the Expert Complete Property Maintenance Ltd Website, we may use passively-collected data to: (a) remember your information so that you will not have to re-enter it during your visit or the next time you visit the Expert Complete Property Maintenance Ltd Website;

(b) monitor your participation

in various sections of the Expert Complete Property Maintenance Ltd Website; (c) customize our service to you, including by providing you with recommendations; (c) monitor aggregate website usage metrics such as total number of visitors and pages viewed; and (d) administer, operate, and improve the Expert Complete Property Maintenance Ltd Website and our other services and systems, and to provide services and content that are tailored to you.

B. Through the Expert Complete Property Maintenance Ltd Services

Expert Complete Property Maintenance Ltd Ltd., in implementing Services, may utilize the Services API. When you use the Service, servers passively collect data through the implementation of the API including, but not limited to, your IP address, page views, browser type, interactions with Services, the web page you are currently visiting and the web page you were visiting before you came to the Service, and social actions such as sharing and commenting. This information is used to facilitate delivery of the Service and, in some cases, for internal reports.

4. What Cookies Do We Use and Why? We use the following types of cookies:

Strictly necessary cookies – These cookies are used for the sole purpose of either (i) carrying out a transmission of a communication over an electronic communications network, or (ii) to allow the provider of an information society service to provide such service as explicitly requested by you.

Performance cookies – These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. it is only used to improve how a website works.

Functionality cookies – These cookies allow the website to remember choices you make (such as your user name, language or region you are in) and provide enhanced, more personal features.

Social media cookies – These cookies are used based on social connect functionalities or when you make use of a social media add on button (e.g. clicking on the ‘Like’ icon on a webpage)

Advertising cookies – These cookies collect information about web browsing activity in order to inform advertising networks about website traffic in order to provide targeted advertisements based on previous browsing activity.

Whether a cookie is considered as a ‘first’ or ‘third party’ cookie refers to the domain placing the cookie. First-party cookies are those cookies set by a website that is being visited by the user at the time (e.g. cookies placed by [www.ecpm.org.uk]). Third-party cookies are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website this would be a third-party cookie.

Session cookies allow website operators to link your actions during a browser session. A browser session starts when you open the browser window and finishes when you close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted. Persistent cookies on the other hand are cookies which remain on your device for the period of time specified in the cookie. We use both session and persistent cookies.

You can find more information about the individual cookies we use, and the specific purposes for which we use them, in the preference window.

5. How To Disable or Remove Cookies

Cookies

You can configure your Internet browser, by changing its options, to stop accepting cookies completely or to prompt you before accepting a cookie from the website you visit. If you do not accept cookies, however, you may not be able to use all portions of the Expert Complete Property Maintenance Ltd Website or all functionality of our Services.

Please note that disabling these technologies may interfere with the performance and features of the Services.

You may also disable cookies on the Expert Complete Property Maintenance Ltd Sites by modifying your settings here:

6. Changes and Updates to This Cookie Policy

We may occasionally update this Cookie Policy. If we do, we will update the “effective date” at the top of the Cookie Policy. If we make an update to this Cookie Policy that is materially less restrictive in our use or disclosure of passively collected data prior to the update, we will provide you with prior notice of the pending update and seek your consent by posting notice on the Expert Complete Property Maintenance Ltd Website or by contacting you using the email address you provided.

We encourage you to periodically review this Cookie Policy to stay informed about our use of passively collected data. Your continued use of the Expert Complete Property Maintenance Ltd Website constitutes your agreement to this Cookie Policy and any updates.

7. Contacting Us

If you have questions about this Cookie Policy, you may contact us at info@ecpm.org.uk.